What does this measure?
On-time performance (OTP) of the Regional Transit Service in Monroe County and the City of Rochester.
Why is this important?
A reliable transportation service is critical for transit riders to get to destinations such as work, school, and medical appointments reliably and on time, and for attracting riders to the system.
How is our region performing?
In 2022, the Regional Transit Service (RTS) was on time 92% of the time in Monroe County and 93% in Rochester. These figures have held fairly steady since 2016, ranging from 90% to 92% in Monroe County and 91% to 93% in Rochester.
Notes about the data
On-time performance is measured for 3-5 stops per fixed route and defined as buses being no more than 2 minutes early and 5 minutes late. Although RTS serves counties outside Monroe, it does not measure on-time performance in the same or as reliable a way.
2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | |||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Monroe | 91% | 90% | 92% | 92% | 92% | 90% | 92% | ||||||||||||
Monroe County Local Areas |
Notes: On time performance is no more than 2 minutes early and 5 minutes late.



INDICATORS - Grouped by Topic | REGIONAL VALUE | YEAR | NYS COMPARISON | TREND | REGION |
---|---|---|---|---|
Tourism Spending | $1,399 | 2021 |
1
![]() |
0
Maintaining
|
Recreation Spending | $83 | 2021 |
1
![]() |
-1
Decreasing
|
Voter Registration Rate | 84% | 2021 |
2
![]() |
1
Increasing
|
Voter Participation Rate | 64% | 2020 |
3
![]() |
1
Increasing
|
Registered Library Borrowers | 55% | 2020 |
3
![]() |
-1
Decreasing
|
Library Visits | 2.5 | 2020 |
3
![]() |
-1
Decreasing
|
Charitable Contributions as a Percentage of Income | 0.8% | 2020 |
2
![]() |
-1
Decreasing
|
Households Without Vehicles | 10% | 2017-21 |
3
![]() |
0
Maintaining
|
Means of Transportation to Work | 2017-21 | 0 | 10 Not Applicable* | |
Workers’ Commute Time, by Means of Transportation to Work | 2017-21 | 0 | 10 Not Applicable* | |
Crashes Involving Pedestrians | 2.6 | 2022 |
3
![]() |
0
Maintaining
|
Crashes Involving Cyclists | 1.4 | 2022 |
3
![]() |
-1
Decreasing
|
Vehicle Crashes Resulting in Injuries and Fatalities | 60 | 2022 |
3
![]() |
-1
Decreasing
|
Vehicle Miles Traveled (VMT) | 24 | 2022 |
2
![]() |
-1
Decreasing
|
Miles of Dedicated Bike Infrastructure | 2023 | 0 | 10 Not Applicable* | |
RTS Ridership | 8 | 2022 | 0 |
-1
Decreasing
|
RTS On-time Performance | 0 | 10 Not Applicable* |


